Conditions and guarantees

1. These general conditions, available in favor of the consumer for reproduction and conservation pursuant to Article 12 of Legislative Decree 70/2003, have as their object the purchase of products, carried out remotely by means of a telematic network through the site Internet www.unionbio.it belonging to the Union BIOSrl company with registered office in via Achille Grandi 87 / C - 52100 Arezzo, hereinafter identified with the name of Union BIOSrl
2. By "online" sales contract we mean the distance contract, that is the legal transaction concerning movable goods and / or services stipulated between Union BIO Srl and a final consumer - customer or other professional users, within a system distance selling organized by Union BIOSrl
3. By consumer we mean the natural person who purchases goods and services for purposes that cannot be referred, either directly or medically, to any professional activity carried out.
4. For professional users we mean the natural or legal person who purchases goods and services for purposes directly or medically referable to any professional activity carried out.

1. These general conditions are valid from the day of the order and may be updated, integrated or modified, obviously having effect for the future, at any time by Union BIO Srl, which will communicate them through the pages of the website.
2. All contracts will be concluded directly through access by the consumer customer or professional user to the website www.unionbio.it, where, in fact, they can conclude the contract for the purchase of the desired good and / or product by carefully following the indications and procedures provided.
3. These general conditions of sale must be examined "online", before completing the purchase procedure. The forwarding of the order confirmation therefore implies full knowledge of the same and their full acceptance.
4. The customer or professional user, by electronically sending the confirmation of his purchase order, unconditionally accepts and undertakes to observe, in his relations with Union BIO Srl, the general and payment conditions illustrated below, declaring that he has read and accepting all the information provided by him pursuant to the aforementioned rules, also taking note that Union BIOSrl does not consider itself bound to different conditions unless previously agreed in writing.
5. The sales operations are regulated for the consumer by the provisions of Legislative Decree n. 185 of 22 May 1999, while the protection of confidentiality is subject to the provisions of Legislative Decree 30 June 2003, n.196, and subsequent amendments and additions.

1. The products, prices and conditions of sale and other products on the site www.unionbio.it - within the limits of their availability - constitute an offer to the public for the consumer and, therefore, require, for the conclusion of the contract, the acceptance of the same consumer, manifested through the exact compilation of all the sections and the online adhesion, by following the instructions on the screen and, lastly, by selecting and then accepting the boxes with the words acceptance conditions of sale and privacy laws.
2. For customers other than consumers, on the other hand, product orders are expressly declared irrevocable during the entire time foreseen for delivery and, in any case, for 30 days from the date of the order.
3. In any case, the total cost of shipping to the customer's home is charged to the customer himself, with the exception of exceptions and derogations that will be specifically advertised on the site.
4. All customers can pay for the goods ordered using the payment methods indicated "online" at the time of purchase.

1. Union BIOSrl will deliver to customers, at the address indicated by them, the products selected and ordered, in the manner provided for in the previous article, by couriers.
2. The purchased goods will be delivered within the terms provided for by Article 6 of Legislative Decree 185/1999. No responsibility can be attributed to the supplier for delayed or non-delivery due to force majeure or unforeseeable circumstances.
3. In case of payment by bank transfer Union BIOSrl will send the ordered goods only after receiving confirmation from the customer of the payment by sending a copy of the transfer with indication of the CRO number.
4. The customer is required to verify, upon receipt, the conformity of the product delivered to him with the order placed; only after this verification, and obviously except for the right of withdrawal provided for in point 8, the customer must sign the delivery documents.
5. Union BIOSrl is not responsible for damages or delays in delivery caused by the carrier to the products purchased, remaining totally unrelated to the relations between the carrier itself and the customer.

1. The customer can purchase the products under the conditions indicated in the electronic catalog prepared by Union BIOSrl and in the quantities existing in the warehouse or available from the suppliers.
2. Union BIOSrl does not guarantee the continuous availability of the products at the conditions offered, remaining committed, in case of unavailability and payment of the goods, to promptly inform the customer and to refund the price without additional charges, within 30 days.
3. The NO FLYING INSECTS PLUS product cannot be sold online, it is for professional use only and information can be requested.

1. Union BIOSrl does not assume any responsibility for the disservices attributable due to force majeure such as accidents, explosions, fires, strikes and / or lockouts, earthquakes, floods and other similar events that prevented, in whole or in part, from executing within the agreed times. to the contract.
2. Union BIOSrl will not be liable to any party or third parties for damages, losses and costs incurred as a result of the non-execution of the contract for the reasons mentioned above, having the consumer entitled only to the refund of the price paid.

1. The consumer undertakes and undertakes, once the "online" purchase procedure has been completed, to print and keep these general conditions which, moreover, he will have already viewed and accepted as an obligatory step in the purchase, as well as the specifications of the product being purchased, and this in order to fully satisfy the condition set out in Articles 3 and 4 of Legislative Decree n.185 / 1999.
2. These general conditions can be updated or modified at any time Union BIOSrl, which will communicate them through its website. The consumer undertakes and obliges, whenever there is a modification of these general conditions, to provide for their printing and storage.
3. It is strictly forbidden for the purchaser to enter false and / or invented and / or fictional data in the registration procedure necessary to activate the procedure for the execution of this contract and the related further communications for him; the personal data and the email must be exclusively their real personal data and not those of third parties, or of fantasy.
4. It is expressly forbidden to make double registrations corresponding to a single person or to enter data of third parties. Union BIOSrl reserves the right to legally pursue any violation and abuse, in the interest and for the protection of all consumers.

1. All the prices entered on the site, in the relative column, are to be understood as prices including VAT.
2. Prices can be changed at any time, without notice. In this case they will apply to orders following the modification and cannot be applied to previous orders.
3. In case of discount of the goods it will be indicated in the appropriate field and in the shopping cart.

3. Digital withdrawal function

Pursuant to Article 54-bis of the Consumer Code (Legislative Decree 206/2005, as amended by Legislative Decree 209/2025), the Consumer may exercise the right of withdrawal directly through the digital function available on the website:

For registered users: in the “My Account” section → “My Orders” → “Withdraw from the contract here” button next to the relevant order, or by accessing “My Account” → “Right of Withdrawal”.

For buyers without registration (guests): via the “Withdraw from the contract here” link included in the order confirmation email, without the need for registration.

The function guides the Consumer through a two-step procedure:

(a) completing the withdrawal declaration indicating the order and the products concerned;

(b) final confirmation via the appropriate button.

Following confirmation, the Seller sends the Consumer, without undue delay, an acknowledgement of receipt on a durable medium containing a summary of the declaration with the date and time of transmission.

4. Alternative withdrawal methods

As an alternative to the digital function, the Consumer can exercise the right of withdrawal by:

(a) the standard withdrawal form referred to in Annex I, Part B of Legislative Decree 206/2005, sent by email to info@unionbio.it;

(b) any other explicit statement of the decision to withdraw from the contract, provided it is unequivocal.

5. Products excluded from the right of withdrawal

Pursuant to art. 59 of Legislative Decree 206/2005, the right of withdrawal does not apply to contracts relating to:

• goods made to measure or clearly personalized;

• goods which are liable to deteriorate or expire rapidly;

• sealed goods which are not suitable for return for hygiene or health protection reasons and have been opened after delivery;

• goods which, after delivery, are, by their nature, inseparably mixed with other goods;

• sealed audio or video recordings or sealed computer software that have been opened after delivery;

The products excluded from the right of withdrawal present in the Seller's catalogue are clearly indicated in the relevant product sheet.

6. Consumer obligations in case of withdrawal

Within 14 days of communicating the withdrawal, the Consumer is required to return or deliver the goods to the Seller or to a person authorized by the Seller to receive them. The return costs are borne by the Consumer. The Consumer is only liable for any diminished value of the goods resulting from handling other than that necessary to establish the nature, characteristics, and functioning of the goods.

7. Seller's obligations in the event of withdrawal

The Seller will refund all payments received from the Consumer, including standard delivery costs, within 14 days of the date on which it is informed of the decision to withdraw. The refund will be made using the same payment method used for the initial transaction, unless the Consumer expressly agrees to a different method. The Seller may withhold the refund until the returned goods are received or until the Consumer demonstrates that they have returned the goods.

8. Pre-contractual information

Information on the right of withdrawal, including the existence and location of the withdrawal function referred to in Article 54-bis, is made available to the Consumer before the conclusion of the contract on the "Returns and Refunds" page of the website and in these General Conditions of Sale.

1. Union BIOSrl has the right to terminate the stipulated contract by simply communicating it to the customer indicating the reason; in this case, the customer will only be entitled to a refund of any sum already paid.
2. The obligations assumed by the customer referred to in Article 7 (Obligations of the buyer), as well as the guarantee of the successful completion of the payment, are essential, so that by express agreement, the non-fulfillment by the Customer of only one of these obligations will result in the legal termination of the contract pursuant to Article 1456 of the Italian Civil Code, without the need for a judicial ruling, without prejudice to the right of Union BIOSrl to take legal action for compensation for further damage.

1. Personal data is collected for the purpose of registering the customer and activating the procedures for the execution of this contract and the related necessary communications towards him; such data are processed electronically in compliance with the laws in force and may be exhibited only at the request of the judicial authority or other authorities authorized for this purpose by law.
2. Personal data will be communicated to subjects delegated to carry out the activities necessary for the execution of the stipulated contract and disseminated exclusively for this purpose.
3. The interested party enjoys the rights referred to in Article 13 of Presidential Decree 196 of 30 June 2003 and subsequent amendments and additions, namely: to request confirmation of the existence of their personal data at the headquarters of Union BIOSrl; to know their origin, logic and purpose of their treatment; to obtain updating, rectification and integration; to request its cancellation, transformation into anonymous form or blocking in the event of unlawful processing; to oppose their processing for legitimate reasons or in the case of use of the data for sending advertising material, commercial information, market research, direct sales and interactive commercial communication.
4. The rights deriving from the privacy legislation and the disclosure obligations arising from it by Union BIOSrl are examined "online", before completing the purchase procedure. The forwarding of the order confirmation therefore implies full knowledge of the same. The customer or professional user, by electronically sending the confirmation of his purchase order, declares to have been informed of all his rights under the aforementioned rules.
5. The owner and manager of the collection and processing of personal data is the company Union BIO Srl

1. For more info see the following page https://unionbio.it/cookie-policy/

1. Any dispute relating to the application, execution, interpretation and violation of the purchase contracts stipulated "online" through the website www.unionbio.it is subject to Italian jurisdiction; these general conditions refer, for anything not expressly provided for therein, to the combined provisions of Legislative Decree no. 50 of 15.1.1992, Legislative Decree no. 185 of 22.5.1999 and Legislative Decree 206/2005
2. Any dispute between the parties regarding this contract will be subject to the jurisdiction of the court in the consumer's locality, in accordance with current legislation. For all other customers (foreign or non-consumers), it is agreed that any dispute, even in derogation of the rules regarding territorial jurisdiction, will be subject to the exclusive jurisdiction of the Court of Arezzo.